Dealer Network

Hitachi mining excavators and haul trucks are sold and supported by a network of local dealers backed by the full force of Hitachi.

The level of support provided depends on you, the equipment owner. Of course, through the warranty period, mechanics literally stand by to ensure your shovel, backhoe, or rigid-frame haul truck provides full satisfaction. But beyond the warranty period, your Hitachi dealer is ready to provide, at a minimum, training, parts management, component rebuilds, and on-demand mechanic services. At the same time, each dealer is trained and capable of providing the support of a full Maintenance and Repair Contract (MARC) agreement for support at a competitive cost.

Hitachi provides, on a worldwide basis, satellite-powered GPS-based remote monitoring of all service functions, either separate or in conjunction with a variety of mine management systems. Additionally, Hitachi provides parts back-up both at the factories and at strategic parts depots. The company factory-support managers are assigned to specific mines and provide oversight to help ensure performance regardless of the level of support chosen by the mine.